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My first bill was for a higher amount than what I thought it should be. Why?
That's because your first bill includes a prorated charge for the remainder of the current month to put your account in line with our standard billing cycles. Standard billing cycles are based on calendar months, so if you start your subscription in the middle of a month, your 1st bill charges you for the remainder of that month, plus the pre-pay for subsequent calendar months. After your first bill, charges will be at the stated rates less any credits.
On my bill, it says "Adjustments to rates may take place as subscription terms expire." What does that mean?
This line on your bill simply means that we will not increase prices for billing periods which you've already paid. Rather, any price adjustments will be made at the end of prepaid terms. Like all other businesses, it is sometimes necessary for us to increase prices. Paper, ink, fuel, delivery fees, and other expenses incurred in producing our product increase over time, and these increased expenses must be partially passed along to our customers.
On my bill it says, "Charges for your home delivery subscription will continue until you advise us otherwise." What does that mean?
In an effort to avoid unintended interruptions in delivery, we provide a 45 day grace period prior to stopping delivery. That means, if you didn't pay your bill, but we didn't hear from you, we'll assume you want to continue home delivery. After 45 days, however, your home delivery will be automatically stopped, and your account balance will reflect all received deliveries.
What are Special Editions?
Three times per year, the Arizona Daily Star produces extra content packages with value that exceeds our regular home delivery subscription price. As part of our home delivery service, we provide subscribers with these extra content packages, and apply additional fees in the months when featured editions are published.
Can I pay my newspaper bill online, or set it up to have my bill automatically paid through my credit card?
Yes. Log onto EZ Access https://staging.tucson.com/ezaccess/index.php and click "Pay Your Subscription." Or call 800-695-4492.
Is it possible to pay every 3, 6 or 12 months rather than monthly? Or vice versa?
Yes. To change your billing cycle, simply e-mail firstname.lastname@example.org or contact a customer service representative at 800-695-4492.
What is your refund policy on subscriptions?
If at any time you decide to cancel your subscription, you may contact us at 800-695-4492 and the full amount of any balance over $3 will be returned.
What are your customer service center hours?
Arizona Daily Star's Tucson based customer service center is open from 6AM-3PM Monday-Friday, 6AM-noon on Saturday, and 7AM-11AM on Sundays and holidays.
How do I report a missed delivery? Report a missed delivery by calling 1-800-695-4492. We guarantee home delivery of the Arizona Daily Star by 6 a.m. Monday through Saturday and by 8 a.m. on Sunday. If your paper does not arrive by these times, we can send a replacement paper if you call by 8 a.m. Monday through Saturday and by 9 a.m. on Sunday. Replacement papers are not guaranteed outside of the Tucson metro area.
What are the regular rates for home delivery?
After an initial 6 month promotional period, all subscribers are billed at regular rate. Regular, basic home delivery rates are:
|Frequency of delivery||Regular Monthly Rate (not including tax)|
|Wed, Thu, Fri, Sat, Sun||$18.50|
|Wed, Sat, Sun||$11|
Is a TV Guide included with my home delivery?
Prime time TV grids are included in the paper every day. For an additional fee, a TV Weekly Magazine can be delivered with your Sunday paper, but it is not part of a regular subscription. To have TV Weekly Magazine delivered with your Sunday paper, go to https://www.iwantmytvmagazine.com/tucson or call 520-807-8050.
What is eEdition?
eEdition is an exact replica of the Arizona Daily Star newspaper, accessible online, that lets you navigate the paper just as you would the print version. You can flip through pages, skim headlines, view articles, photos, games and comics with the click of a button.
What is the difference between eEdition and azstarnet.com?
eEdition is an exact replica of the newspaper, accessible online. Azstarnet.com is a website that compiles features, stories, articles and pictures from many different local and national sources.
Once I purchase eEdition, how will I get my username and password?
Your username and password will be e-mailed to you within 48 hours of payment.
Can I change my username and password?
eEdition usernames cannot be changed. You can, however, change your eEdition password by e-mailing your request to email@example.com or call our local customer service department at 1-800-695-4492.
How do I access eEdition once I’ve received my username and password?
The answer to this question depends on what type of device you’re using to access eEdition. See below for instructions on how to access eEdition with each device. Note that eEdition can be accessed on all devices and browsers with the same username and password.
|PC / Mac desktops and laptops||Users can currently access the standard, graphical version of eEdition by logging in at http://arizonadailystar.az.newsmemory.com/index.php|
|iPhone||Users can currently access the standard, graphical version of eEdition via Safari on their iPhone by logging in at http://arizonadailystar.az.newsmemory.com/index.php. Because detailed graphics are sometimes too small to see on a phone screen, Technavia has developed a text only, “PDA” version of the electronic edition. The PDA version can be accessed at http://arizonadailystar.az.newsmemory.com/pda.php|
|iPad||Users can currently access the standard, graphical version of eEdition by logging in at http://arizonadailystar.az.newsmemory.com/index.php An Arizona Daily Star iPad app will be available soon.|
|Android||The standard, graphical version of eEdition is not currently available on Android. However, the PDA version can be accessed on Android at http://arizonadailystar.az.newsmemory.com/pda.php. Technavia is currently developing a graphical version for Android, however, no target date has been set.|
|Blackberry||The standard, graphical version of eEdition is not currently available on Android. However, the PDA version can be accessed on Android at http://arizonadailystar.az.newsmemory.com/pda.php. Technavia is currently developing a graphical version for Android, however, no target date has been set.|
|Kindle, Sony Reader, Nook Reader||Tablet users can access the regular version of eEdition through a Safari browser, or access eEdition in a special eBook format. This format allows readers to download content from the newspaper, and read it at a later time, offline. eBook readers go to http://arizonadailystar.az.newsmemory.com/ebook.php|